Guarantee

Service Guarantee
We have complete confidence in our ability to provide our guests with a service they will be pleased with time and time again.  This is why we offer a 100% guarantee with all our services to put your mind at ease.  You received services in our salon with an expectation to be happy...in the unlikely event you are not completely satisfied with the results of your service, please tell us so we may make it right.  We will graciously re-do it at no charge with the same service provider.  If you prefer to be with a different service provider, that can be an option.  We will evaluate each situation individually and determine beforehand if there will be any charges for your re-do service.

Every service you are guaranteed superior cleanliness and sanitation.  In addition, we always offer professional, superior hair care, skin care, nail care and body treatments.  The products used at our styling stations and in all of our treatment rooms are top of the line in quality.  We only employ experienced, knowledgeable and professional team members whose focus is on you.

Professional Product Guarantee
If you purchase a product in our salon, and you're unsatisfied by the result, we'll be happy to exchange it or provide a full refund.

Full Refund:  An unused, gently used, and defective product returned within 6 months of purchase is eligible for your choice of EXCHANGE or A FULL REFUND.

In-salon Credit:  Unused, gently used, and defective products returned AFTER 6 months earns an in-salon credit.  At any time when product returned is less than in new condition (25% or more of the bottle has been used) we'll issue you an in-salon credit.

*Clearance priced products & old packaged products are non-refundable.
*Make-up & nail polish are non-refundable so please make color choices wisely.
*If returns become chronic for you, we have the right to refuse this gracious practice.