Policies

Our 100% Satisfaction Guarantee

Service Guarantee

We have complete confidence in our ability to provide our guests with a service they will be pleased with time and time again.  This is why we offer a 100% guarantee with all our services to put your mind at ease.  You received services in our salon with an expectation to be happy…in the unlikely event you are not completely satisfied with the results of your service, please tell us so we may make it right.  We will graciously re-do it at no charge with the same service provider.  If you prefer to be with a different service provider, that can be an option.  We will evaluate each situation individually and determine beforehand if there will be any charges for your re-do service.

Every service you are guaranteed superior cleanliness and sanitation.  In addition, we always offer professional, superior hair care, skin care, nail care and body treatments.  The products used at our styling stations and in all of our treatment rooms are top of the line in quality.  We only employ experienced, knowledgeable and professional team members whose focus is on you.

*Clearance priced products & old packaged products are non-refundable.

*Make-up & nail polish are non-refundable so please make color choices wisely.

*If returns become chronic for you, we have the right to refuse this gracious practice.

Exchange Policy

Thank you for supporting our small business by choosing Shear Artistry as your provider for at-home maintenance products! We truly appreciate your patronage and want you to be completely satisfied with your purchase. While we do not offer refunds, we gladly accept exchanges within 30 days of the original purchase date.

Exchange Guidelines

• Exchanges must be made in person at our store location. Proof of purchase (original receipt or order confirmation) is required to exchange a product.
• This exchange policy applies only to regularly priced merchandise. All sales of styling appliances, hair brushes, and clearance items are final and not eligible for exchanges.
• Exchanges are accepted for items of the same or lesser value as the original purchase. If the new item is of lesser value, the price difference will not be refunded.
• Products eligible for exchange must be returned in their original condition or lightly used. While we understand that products may be tested, we consider a product “lightly used” if it remains substantially full and shows signs of minimal use. We reserve the right to assess the condition of returned items and determine eligibility for exchange based on the level of use. Excessively used or damaged products will not be accepted for exchange.
• If you receive a damaged or defective product, please contact us so we can assess the situation and determine the appropriate resolution. This may include an exchange for the same or similar item of equal or lesser value, or a store credit, at our discretion. Damaged products include broken seals, leaking containers, or product separation. Defective products include malfunctioning pumps or incorrect product formulation.

We appreciate your understanding and cooperation with our policies. If you have any questions or concerns, please don’t hesitate to contact us.
Phone: 256-721-2423
Email: shearartistryhbc@gmail.com
Address: 51 Nance Road #103, Madison, AL 35758

Cancellation Policy

Late Arrivals

We make every effort to maintain time commitments and we request that you extend the same courtesy to us.  We understand that special circumstances can arise which may cause you to run a few minutes behind.  Depending on the service you’ve reserved for that day and the timing required; if you are more than 15 minutes late for an appointment we may not be able to fulfill your entire service request.  In some cases we may ask you to reschedule in order to provide prompt service to our next guest.

No Show Policy

• First Time No Show – it’s on us! No worries, we all get busy and forget.
• Second Time No Show – 50% to reschedule. We hate you missed your appointment. As a favor, we’ll only charge you half.
• Third Time No Show – 100% to reschedule. We miss you! But our stylists have been waiting…

Please understand that when you forget or cancel an appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hrs in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Rescheduling Fee will apply.

As a courtesy, we will text/call/email to confirm your service 48 hours prior to your appointment. However, if we are unable to reach you, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and a Rescheduling Fee.

Waxing FAQ

If you are planning a bikini or Brazilian service, avoid scheduling the appointment near your menstrual cycle, your skin will be more tender and the treatment will be more painful at that time.  Not everyone requires pain relief, but different types of hair removal tend to be more painful than others, based on the amount of hair removed and how it is taken out.  Different areas of the body also have a higher tolerance for pain.  Generally speaking, the upper lip, eyebrows, bikini area and underarms are the most sensitive and pain relief might be necessary in these areas.  Legs, arms and chin are somewhat less painful, though pain tolerances vary widely.

The ideal hair length is 1/4 – 1/2 inch long for best results when waxing.  For bikini or Brazilian wax services you can trim excessive hair to make it easier and perhaps, less painful.

Before You Wax

Exfoliate – Do this before and after your wax.  Just use a loofah rather than anything harsh.  This prevents ingrown hairs and generally makes the hair removal process a bit easier.

Trim – Trim your hair down to 3/4 in length.

Control pain – About 30 to 45 minutes before arriving at the salon, take Tylenol, Advil or Aspirin.

Numb – You can purchase numbing cream to apply before your appointment.  We offer a 4% lidocaine cream, Plumb Numb.

The Process

Once you’ve exfoliated, trimmed, taken an your pain reliever and maybe even applied numbing cream to the area, it’s time to get down to business.  Scared?  Don’t be!  If you’ve done your research and found a location with a great reputation, there’s no need to fret.  Not only will your wax be as pain-free as possible, but you can also take comfort in the fact that these gals have seen everything before.  There’s no need to be self-conscious.

If you’re using Retinol products, you need to skip the wax for the time being due to increased sensitivity from the medications.  Accutane is another drug that’s best to finish taking before attempting a bikini wax.

If you have a sexually transmitted disease, you will not be able to have a bikini wax at most spas or salons.

Sunburn down there?  You’ll have to wait until it heals.  The sunburned skin is already fragile and sensitive; a wax on top of that could prove to be one of the most excruciating things you’ve ever experienced.

The Benefits

• Waxing results can last much longer than shaving results
• No shaving bumps (but be advised that you may still get red bumps)
• A cleaner look and feel than shaving