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Policies

Welcome to Shear Artistry Hair & Body Centre, a premier salon and spa in Madison, AL that offers a full range of beauty services in a fun, family oriented, and professional environment.  We are passionate about exceptional customer service and individual attention, and will continually improve to better service you as our guest.

 

Before your next visit, please review our Policies.

 

Click here for our COVID-19 Safety Policy.

Our 100% Satisfaction Guarantee

 

Service Guarantee

We have complete confidence in our ability to provide our guests with a service they will be pleased with time and time again.  This is why we offer a 100% guarantee with all our services to put your mind at ease.  You received services in our salon with an expectation to be happy…in the unlikely event you are not completely satisfied with the results of your service, please tell us so we may make it right.  We will graciously re-do it at no charge with the same service provider.  If you prefer to be with a different service provider, that can be an option.  We will evaluate each situation individually and determine beforehand if there will be any charges for your re-do service.

Every service you are guaranteed superior cleanliness and sanitation.  In addition, we always offer professional, superior hair care, skin care, nail care and body treatments.  The products used at our styling stations and in all of our treatment rooms are top of the line in quality.  We only employ experienced, knowledgeable and professional team members whose focus is on you.

 

Professional Product Guarantee

 

If you purchase a product in our salon, and you’re unsatisfied by the result, we’ll be happy to exchange it or provide a full refund.

 

Full Refund

 

An unused, gently used, and defective product returned within 6 months of purchase is eligible for your choice of EXCHANGE or A FULL REFUND.

 

In-salon Credit

 

Unused, gently used, and defective products returned AFTER 6 months earns an in-salon credit.  At any time when product returned is less than in new condition (25% or more of the bottle has been used) we’ll issue you an in-salon credit.

 

*Clearance priced products & old packaged products are non-refundable.

*Make-up & nail polish are non-refundable so please make color choices wisely.

*If returns become chronic for you, we have the right to refuse this gracious practice.

Cancellation Policy

 

From November 16 – December 26 our No Show/Rescheduling Policy will be strictly enforced in an effort to accommodate as many guests as possible during our busy holiday season.

 

Late Arrivals

We make every effort to maintain time commitments and we request that you extend the same courtesy to us.  We understand that special circumstances can arise which may cause you to run a few minutes behind.  Depending on the service you’ve reserved for that day and the timing required; if you are more than 15 minutes late for an appointment we may not be able to fulfill your entire service request.  In some cases we may ask you to reschedule in order to provide prompt service to our next guest.

 

No Show Policy

 

  • First Time No Show – it’s on us! No worries, we all get busy and forget.
  • Second Time No Show – 50% to reschedule. We hate you missed your appointment. As a favor, we’ll only charge you half.
  • Third Time No Show – 100% to reschedule. We miss you! But our stylists have been waiting…

Please understand that when you forget or cancel an appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hrs in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Rescheduling Fee will apply.

 

As a courtesy, we will text/call/email to confirm your service the day prior to your appointment. However, if we are unable to reach you, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and a Rescheduling Fee.

 


 

COVID-19

 

COVID_19 Safety Policy

 

  • The waiting room is now open. No need to call ahead.
  • Masks are only required between 8am-10am. These hours are dedicated for those guests who aren’t comfortable coming around others without masks.
  • Between 10am and close, masks are optional for guests. Individuals may choose to wear a mask or not.
  • All staff will still be wearing masks.
  • Clear dividers are still in place.
  • We request that appointments are the only persons receiving services, no visitors.
  • Cleaning protocols are still being strictly enforced.

Shear Artistry Hair & Body Centre appreciates your loyalty and flexibility during this time.

Waxing FAQ

 

If you are planning a bikini or Brazilian service, avoid scheduling the appointment near your menstrual cycle, your skin will be more tender and the treatment will be more painful at that time.  Not everyone requires pain relief, but different types of hair removal tend to be more painful than others, based on the amount of hair removed and how it is taken out.  Different areas of the body also have a higher tolerance for pain.  Generally speaking, the upper lip, eyebrows, bikini area and underarms are the most sensitive and pain relief might be necessary in these areas.  Legs, arms and chin are somewhat less painful, though pain tolerances vary widely.

The ideal hair length is 1/4 – 1/2 inch long for best results when waxing.  For bikini or Brazilian wax services you can trim excessive hair to make it easier and perhaps, less painful.

 

Before You Wax

Exfoliate – Do this before and after your wax.  Just use a loofah rather than anything harsh.  This prevents ingrown hairs and generally makes the hair removal process a bit easier.

Trim – Trim your hair down to 3/4 in length.

Control pain – About 30 to 45 minutes before arriving at the salon, take Tylenol, Advil or Aspirin.

Numb – You can purchase numbing cream to apply before your appointment.  We offer a 4% lidocaine cream, Plumb Numb.

 

The Process

 

Once you’ve exfoliated, trimmed, taken an your pain reliever and maybe even applied numbing cream to the area, it’s time to get down to business.  Scared?  Don’t be!  If you’ve done your research and found a location with a great reputation, there’s no need to fret.  Not only will your wax be as pain-free as possible, but you can also take comfort in the fact that these gals have seen everything before.  There’s no need to be self-conscious.

If you’re using Retinol products, you need to skip the wax for the time being due to increased sensitivity from the medications.  Accutane is another drug that’s best to finish taking before attempting a bikini wax.

If you have a sexually transmitted disease, you will not be able to have a bikini wax at most spas or salons.

Sunburn down there?  You’ll have to wait until it heals.  The sunburned skin is already fragile and sensitive; a wax on top of that could prove to be one of the most excruciating things you’ve ever experienced.

 

The Benefits

 

  • Waxing results can last much longer than shaving results
  • No shaving bumps (but be advised that you may still get red bumps)
  • A cleaner look and feel than shaving
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